During this phase, a given version of a software product is regularly supported in line with the software maintenance agreement. All bug fixes and functional extensions released by the QA team, as well as hotfixes resolving urgent individual customer problems, are available for all customers without any limitations. During this phase, the so-called "standard support service (active support)" is provided.
For Kendox InfoShare software products, a new major release will be published every two to three years which will usually be actively supported for around four to five years. Ongoing extensive functional and technical updates will be developed and supplied during this period. Further information is provided below under the heading "Version policy".